MyMedicare is a voluntary registration system designed to enhance healthcare delivery and patient experiences by allowing individuals to choose their preferred General or Nurse Practitioner and healthcare team. By registering with MyMedicare, patients and practices gain access to a variety of benefits, including:

• Longer MBS-funded telephone calls
• Triple bulk billing incentives for telehealth consultations (eligible patients only)
• Tailored care for complex chronic diseases

Patients can register with a practice if they have had two (2) face to face visits recorded at the same practice in the past 24 months within the MM1 locations. One face to face visit recorded in the previous 24 months for patients registered with practices in MM6 and MM7 locations.

MyMedicare promotes stronger relationships between patients and their care teams, supporting person-centred care and reducing hospitalisations. It is integrated with My Health Record, facilitating effective communication and collaboration among healthcare providers. (updated July 2024)

A well-supported general practice team can deliver sustainable, equitable, high-value healthcare that benefits both patients and providers. Benefits include:

• Improved Continuity of Care: Greater continuity of care with their registered practice, improving health outcomes.
• Longer Telehealth Consultations : Longer MBS-funded telehealth consultations with their GP.
• Triple Bulk Billing Incentive (for eligible patients only): For longer MBS telehealth consultations for children under 16, pensioners, and concession card holders, starting 1 November 2023.
• Regular GP Visits for Aged Care Residents : More regular visits from their GP and better care planning for people living in residential aged care homes, starting August 2024.
• Appropriate Care Connections : Better connections to appropriate care in general practice for frequent hospital visitors, starting mid-2024

For detailed information about MyMedicare eligibility for patients, please visit the Department of Health and Aged Care website.

How to register:

• Patients have been eligible to register for MyMedicare since October 1, 2023, provided they have a valid Medicare card or DVA veteran’s card.
• Registration can be completed through a GP-provided form, online via their Medicare Online account, or the Express Plus Medicare app.
• Patients do not need to physically attend a practice to complete the registration.
• If a resident cannot provide consent, a responsible person can do so on their behalf.

The Australian Government is making changes to the Better Access initiative to respond to the Better Access evaluation. These changes include:

• linking the preparation of a Mental Health Treatment Plan (MHTP), referrals for treatment and reviews of a MHTP to either a patient’s General Practitioner (GP) or Prescribed Medical Practitioner (PMP) at their MyMedicare registered practice or their usual medical practitioner, to improve continuity of care.
  • removal of MHTP review and mental health consultation items under the Medicare Benefit Schedule (MBS), with GPs and PMPs able to use time-tiered professional (general attendance) items to review, refer and/or provide ongoing mental health consultation for a patient’s mental health. This allows GPs greater flexibility to determine the appropriate amount of time they need to spend with the patient based on their individual circumstances.
  • development of guidance and promotional material to support the sector and patients. GPs and PMPs will be encouraged to refer patients who require at least a moderate level of support for Better Access treatment services and, where psychological intervention under the Better Access initiative is not appropriate, to consider other interventions or pathways.

What is the impact of these changes

From 1 November 2025, Medicare benefits will only be payable for Better Access services where the mental health treatment plan, review of the mental health treatment plan and referrals has been undertaken at a patient’s MyMedicare registered practice or by their usual medical practitioner.

• A patient’s usual medical practitioner is someone who has provided the majority of services to the person in the past 12 months or who is likely to provide the majority of services to the person in the following 12 months. This includes other GPs and PMPs who are employed at the patient’s usual medical practice.
  • It is important to note that patients can choose to see their usual medical practitioner irrespective of their existing MyMedicare registered status. This is because patients may choose to seek mental health support through a separate GP or PMP for a wide variety of reasons, and these changes will not impact the ability for patients to continue to do this.
  • For example, if a patient is registered with a MyMedicare practice but wishes to see a GP at another practice (e.g. a headspace GP) as they consider them to be their ‘usual medical practitioner’ for their mental health support needs, there is nothing precluding the patient from doing so because of the changes coming in to affect.

The department is also in the final stages of developing guidance materials for GPs/PMPs and their patients to raise awareness of the available Australian Government-funded mental health supports available across the stepped care continuum to support referral of patients. These will be shared with the sector and will be made available on the department’s website once finalised.

Further information

Further information on the Better Access initiative is available via: https://www.health.gov.au/Better Access Initiative.

Information regarding eligibility, claiming and payment processes can be obtained from Services Australia on 132 011 or on the Medicare website.

Source:  Adelaide PHN – An Australian Government Initiative

The MyMedicare Patient Privacy Notice has recently been updated in early March 2026 to better explain how personal information is handled, used and securely stored across Services Australia, The Department of Health, Disability and Ageing, and the Department of Veterans’ Affairs.

These updates help ensure transparency and support compliance with the Australian Privacy Principles. The Services Australia MyMedicare Privacy Notice for providers and practices remains the same.

Why the notice has changed

• To improve clarity and accessibility for all users.
• To explain more clearly how both mandatory and voluntary information is handled.
• To outline how information may be shared across government agencies involved in MyMedicare.

These changes help patients feel confident that their information is being managed safely, respectfully and transparently. No action is required from patients, MyMedicare registration stays the same.

What information is collected

• Basic details (name, date of birth, Medicare number)
• Chosen GP and practice
• Optional information about patient’s background or health needs – only if patient chooses to provide it

How information is used

The information helps MyMedicare:

• Link patient with their regular GP or practice
• Support Medicare services connected to patient’s care
• Run and improve MyMedicare safely and effectively

Resources

The updated Privacy Notice is available on the Department of Health, Disability and Ageing website and via Services Australia.

For any questions or support, contact MyMedicare at MyMedicare@health.gov.au.

Source:  Department of Health, Disability and Ageing